+61 8 8123 0393 info@insyncms.com.au

Making the Least Worse Decision

 

Being a leader means you are going to have to make decisions. You can’t sit on the fence or allow fear or inertia to prevent you from taking action. Your decisions won’t always be correct but you must be willing to make them and you must be prepared to be wrong and accept responsibility for any consequences.

There’s an old saying; “a 90% solution on time is better than a 100% solution too late”. I tend to agree with this statement and have applied it to great effect over many years. There is another interesting fact about decisions. They’re seldom 100% correct and almost never 100% wrong. This means your decisions are likely to be praised by those who agree and ridiculed by those who don’t.

Making a decision and acting on it doesn’t mean you are right, but it does mean you must be willing to be wrong. We don’t always have all the information or time needed to make the perfect decision, so we need to learn how to commit to the ‘least worse decision‘ based on the best information available at the time.

Leaders have to be willing to make a decision and stick to it. My caveat for this is “make the RIGHT decision and stick to it”.

So how do you that?

Good decision making is a critical skill for any leader. It’s well documented that most people are not rational when it comes to making decisions and most decisions are emotionally driven and based on individuals or group biases disguised as ‘experience’. You only have to look at the current geopolitical decisions being made by leaders who are not thinking critically and are being pressured by group bias and emotion, to see how bad this problem can get.

Leaders need to hone their decision-making skills and one of the best ways to do this is through the study and application of critical thinking. I highly recommend to anyone responsible for making decisions, that they read Daniel Kahneman’s “Thinking Fast and Slow”. I also recommend “Think Smarter” by Michael Kallet as it provides some very practical ways to apply critical thinking to decision making. Leaders need to lead with less emotion and cognitive bias, and more critical thought and logic. This is the foundation of good decision making.

At the same time, leaders need to have the courage to lead and that means they must be prepared to make decisions. Collaboration is important but, in the end, if you are in charge you better be prepared to stand up and make a decision, or get out of the way and let the leader make it for you!

Stoic Leadership

Being a leader is hard work. You always need to be out in front, inspiring your followers with your enthusiasm, motivation, and drive. You need to be the one with the vision for where your organisation needs to be in three, five, ten, and thirty years. You need to be a mentor to your peers and subordinate leaders, a teacher for junior leaders, and a role model to all. Intelligent, charismatic, connected, empathetic and compassionate, a great communicator with high integrity; but also self-motivated and driven. The buck stops with you. You are both responsible and accountable for the success or failure of everything you preside over.

How best to cope with this tremendous burden of responsibility? In my view, the answer is not in the future but in the teaching of the great stoics of the past. Embracing the wisdom and teaching of the stoics gives leaders the ability to remain calm and focus on what they can control and accept what they can not. It provides clarity of mind and resilience of character, especially in times of crisis.

For leaders, stoicism is the ability to separate emotions from feelings and disassociate emotions from the situation. This is not to say that stoics ignore emotions, rather they acknowledge them but choose not to allow them, or those of others, to direct their decisions or actions. Emotions are judgements that involve beliefs about value. We often apply disproportionate value to things we deem important or sacred to us and this drives our behaviour. Being stoic is to remain objective and use logic rather than emotion to shape action.

This is often easier said than done as the more important the issue or sacred the artefact, the higher the emotional response will be and the harder it is to remain objective.

Centred around the time of the Vietnam War, society was transforming from a generation that valued morality and self-control to one where freedom of expression was paramount. Young people were disenfranchised and resorted to the use of mind-altering drugs and spiritual pursuits. The influence of Libertarianism, the Hippie Movement and the expression of free love saw a shift from the ’stiff upper lip’ mindset of the WWII generation to that of the more emotionally expressive Baby Boomers. The push for people, men in particular, to express their feelings and share their emotions has continued to be the advice of psychologists and gurus alike.

The belief that bottling up your emotions will result in you becoming overwhelmed by them and eventually ‘exploding’ is widely held. However, practitioners of stoicism seem to miraculously and relatively easily cope with their emotions by understanding that they are nothing more than feelings that can be acknowledged, understood, and moved past.

This is not to say that strong feelings and emotions don’t have a chemical impact on the body, they do, if you let them. However, those who can control their emotions are also able to greatly reduce the rise of cortisol and take advantage of the power of adrenaline, rather than being reduced to a whimpering mess lying in a corner in the foetal position.

Research shows that leaders who are able to control their emotions and respond effectively to difficult situations are more likely to be successful. This is because they are better equipped to handle stress, make objective decisions, communicate effectively, and build trust with their team. These skills are crucial for success as a leader and are associated with higher levels of emotional intelligence and self-awareness.

Additionally, leaders who can regulate their emotions and respond appropriately in challenging situations are perceived as more credible, trustworthy, and effective by their followers.

However, the increased representation and impact of diverse perspectives in the workforce has contributed to a growing emphasis on emotional expression in the workplace. Historically, the vast majority of leadership positions in corporations were dominated by men, with many women pursuing careers in caring fields such as nursing, teaching, and childcare. As more women have taken on leadership positions in corporations, norms regarding emotional expression and expectations have shifted.

Nowadays, it is more widely accepted for individuals of all genders to express their emotions in the workplace, including crying. However, this does not necessarily reflect a healthy response to adversity and can stem from a wider cultural influence that reflects a sort of social neuroticism that has become prevalent in modern times.

The push for emotional expression in the workplace aims to create a more inclusive and equal environment, where all individuals feel comfortable sharing their feelings. This shift has been facilitated by the increased prominence of Human Resource Management (HR), as a trusted leadership advisory function within the boardroom and has likely been influenced by the growing dominance of women in senior HR roles.

Emotions drive us and can be involuntary responses to stimuli. Adopting a stoic approach to leadership does not mean ignoring emotions, but rather recognising and acknowledging them while choosing to make decisions based on logic and without excessive displays of emotions.

Displaying these and succumbing to your emotions will not help you deal with the situation or be a better leader. Rather, they will weigh heavily on you in the future when you reflect on how you handled the situation and how you conducted yourself. Being stoic means remaining true to your values and beliefs but not falling apart if these are challenged or threatened by an external force. It means being true to yourself and maintaining your moral character and virtue above all else.

The four Stoic Virtues are courage, justice, moderation (temperance), and wisdom.

Courage: Leaders can exhibit courage by standing up for what they believe in and not being afraid to take calculated risks.

Justice: Leaders can embody justice by being fair and impartial in their decision-making and treating others with respect and kindness.

Moderation: Leaders can practice moderation by avoiding excess and finding balance in their actions and decisions.

Wisdom: Leaders can incorporate wisdom by continually seeking out knowledge and understanding, as well as using reason and critical thinking when making decisions.

Incorporating these virtues can help leaders make ethical decisions, inspire trust and respect among their team members, and lead by example. They can also help leaders stay calm and level-headed during difficult times.

The ability to remain calm and stay focused also has a way of soothing others and is a powerful form of leading by example. Being a stoic leader does not mean leading without empathy or compassion and requires the leader to possess a high degree of Emotional Intelligence.

Stoicism is the ultimate form of self-regulation and when coupled with the other elements of Emotional Intelligence sets the leader apart from those with less self-control.

We could all benefit from more stoic leadership. If you want to know more about leading in a more stoic manner, I recommend checking out the Daily Stoic

Management, Command and Leadership…

Most business professionals are familiar with the terms ‘management’ and ‘leadership’ and some even understand the difference. You know the old adages, ‘leaders do the right things – managers do things right’ and ‘we lead people and manage things’. Robert Sutton’s 2010 HBR article describes the distinction between leadership and management and proposes that leaders who distance themselves from management, as though it’s beneath them are out of touch. To use a popular project management saying, they’re ‘throwing dead cats over the fence’.

In my view, I believe we need to dive a little deeper. When I look at the iconic leaders of the past, I see an obvious distinction that I don’t see today. There’s a glaring difference between great leaders of the past such as Dr. Martin Luther King Jr, Gandhi, and Nelson Mandela compared with Winston Churchill, Napoleon, or Genghis khan. The difference is that Dr. King, Gandhi, and Mandela led with the absence of authority and had to rely on their ability to influence their followers. When your followers have no choice but to follow your directions or suffer consequences, you are not leading per se. Rather, you are exercising your authority through command.

Unless you’ve served time in the military or similar emergency services, you probably wouldn’t think you’ve worked for a commander. In fact, you’ve probably never contemplated the differences between a leader and a commander, which is ironic as ‘command’ is what most people in “leadership positions” actually exercise – not leadership.

For true leadership to occur, there needs to be an absence of ‘authority’. An example of this is Dr. Martin Luther King, who was able to lead a generation of African Americans, of whom he had absolutely no authority over. He achieved this through his vision for equality and his ability to effectively articulate that vision.

So, if you have authority over the people you lead, that is, there are consequences for them not following your directions, you are a commander, not a leader! Maybe not in the military sense where insubordination and failure to comply with a lawful order is a summary offence and deserters can be shot. Rather, failing to follow your direction could result in the ‘offender’ being reprimanded or potentially fired.

In today’s world of Millennials and political correctness (PC), exercising command is seen as inappropriate; however, command is exactly what is needed. This doesn’t mean a dictatorial form of command such as Directive Control, where it’s “do as I say”, although the reality of business is that this type of command certainly still has a place. What it means in the business sense, is the employment of Mission Command, also known as “workplace empowerment”.

Mission Command provides direction by setting objectives (the Mission) and providing a set of parameters or ‘freedoms and constraints’ and a limit of exploitation known in business as delegation.

So are you a manager, a leader, or a commander? Now that you know the difference, I hope this will help you to ‘lead’ your followers better?

Immediate Action Plans

 

In our article on the Planning Process, we provided a planning model based on the Military Appreciation Process (MAP). The MAP is a powerful tool that can help leaders develop detailed and complex plans to address new initiatives or solve “Wicked Problems“.

There will be times though when the time needed to properly research and develop a detailed plan is just not available. Your staff or those you work for will expect you to be able to quickly develop a plan of action to address an impending need. You need a systematic, simple, and effective way to quickly develop a robust plan and you need to be able to quickly brief your staff and executives in an effective, professional, and convincing manner.

This article provides a process for developing effective, consistent Immediate Action Plans (IAP) and is based on the military’s Situation, Mission, Execution, Admin & Logistics, and Command & Signals (Communication) or SMEAC for short.

SMEAC can be used in two main ways. It can be used to develop plans that are tested and rehearsed and kept at the ready to be implemented when a certain condition or set of conditions reveal themselves. It can also be used with great effect by leaders who need to quickly formulate a plan and be able to brief that plan up or down the chain of command.

Unpacking S.M.E.A.C.

Situation: Determine the issue or problem that needs to be solved. Gather assumptions. Determine any freedoms of action or constraints. Identify Why the plan needs to be developed and executed.

Mission: This is a mission statement that is written following the format; Who, What, Where, How, and by When. A military mission statement does not include the Why, however, it is important to explain the Why as part of the Situation brief.

Execution: This is where you develop the detail about how the plan will be implemented. In the military, the execution is often rehearsed.

Admin & Logistics: Identify, document, and brief your personnel on any administrative and logistic factors needed to support the execution of the plan.

Command & Communication: Understand the commanders intent 1Up & 2Up. Establish the ‘Chain of Command’ and assign authority. Determine and define who the stakeholders are, what information they need to be provided, who needs to provide it, and in what format, how frequently it needs to be provided, and over what means.

This simple process is used by junior and senior commanders to plan and execute military missions and can be adapted to help new and experienced business leaders by providing a quick, deliberate, robust, repeatable, and memorable method for developing Immediate Action Plans.

Political Correctness (PC) Gone Mad

Are organisations today acting as good corporate citizen or a “social justice warrior”? When most of us think about Diversity and Inclusion (D&I) we think about gender, race, disability, and LGBTQI+… We don’t tend to think about diversity of views or freedom of expression. But is this PC world we live in suppressing innovation and preventing necessary dialogue, in fear of offending individuals or minority groups; and is this good for business? Is ‘left’ the only direction we can drive business today? Is it only ‘ok’ to have your own views so long as they fully align with those of the organistion and are leaders leading, or following current trends? The Diversity Council Australia used the term “PC Gone Mad” in their 2019-2020 Inclusion@Work Index Report but did they go far enough?

Dr Kevin Donnelly AM, wrote ‘How Political Correctness is Destroying Australia’ released in January 2018, where he discusses the threat posed by the cultural-left to Australia and Western civilisation and explores the rise of political correctness in Australia including: the dangers of Islamic fundamentalism; Safe Schools, same-sex marriage and the LGBTQI sexuality and gender agenda; and what it means to be Australian.

Is it no longer safe to have your own thoughts or speak your mind, or do our current cohort of leaders need to stand up, apply commonsense and demonstrate genuine leadership!

Is Compassionate Leadership Weak Leadership?

The land of the brave and the home of the free is on fire and the inmates are in charge of the asylum!

Law and order are under attack with calls to ‘de-fund’ the police, and Seattle now has a newly formed nation downtown. Peaceful protests have morphed into riots and looting with the destruction of property and even the death of a black Police Officer exercising his duty to serve and protect the people who killed him. In some parts of the country, the urban landscape scape more resembles the streets of an active war zone than the peaceful suburbs that 6 months ago where the peaceful residence of the world’s leading economy.

So what, or who has allowed the “greatest country in the world’ to implode on itself?

I think the answer is obvious. Weak leadership by weak leaders!

Love him or loath him, President Donald Trump is one of the world’s most powerful and often most controversial leaders. Whether or not you agree with his politics or his leadership style, there’s no denying President Trump was elected over other leaders because the people of America believed his policies. Or maybe he was just the least bad option available at the polling booth on the day. I believe the manner in which President Trump addresses the current turmoil gripping his country will define his Presidency.

There is a famous quote by Edmund Burke in a letter he addressed to Thomas Mercer where he wrote “The only thing necessary for the triumph of evil is for good men to do nothing.” The world is watching and wondering, what will President Trump do…

In a recent interview with Fox News Reporter Harris Faulkner, President Trump talks about how weak leadership is not compassionate.

Leadership Lessons Learnt from Defence

During my time in the Army, I learnt a few things about leadership that I feel are worth sharing. From my experience in and out of Defence I’ve found these lessons are as applicable to the business world as they are to leading troops in a war zone! Here are a few I hope you find useful and can apply to your role as a leader at any level within your organisation.

 

Lead with confidence

Leaders are expected to lead. This sounds intuitive right? Well it’s surprising how many leaders doubt their leadership ability. I recall working for a Brigadier General who headed up the Army’s Logistic Support Force (LSF). This Brigadier was an accomplished leader in-charge of thousands of soldiers and hundreds of millions of dollars of equipment. I worked for the Brigadier for two years and still hold him in the highest regard for his stoic poise and ability to lead with absolute confidence.

I ran into this Brigadier many years later when he was working as a senior executive with KPMG. As we reminisced about our time at HQ LSF, he revealed to me how much he appreciated the council of those who supported him, including mine and noted that every day as he got dressed in his service uniform he stood in from of the mirror and recited to himself over and over “They expect you to lead them. They want you to lead them. They need you to lead them”.

I had never thought that this consummate leader needed to perform a daily affirmation to help him step out in front of his troops and lead. If you are a leader who lacks self-confidence, you must find your affirmation. You must also understand that your troops see you as their leader and want, and need, you to lead them with confidence.

Never accept inappropriate behaviour

“The behaviour you walk past is the behaviour you accept”. This quote was made famous by the former Chief of Army, Lieutenant General David Morrison AO, when addressing ‘the troops’ about misconduct towards female soldiers.

What General Morrison was saying was that not acting to address bad or inappropriate behaviour has two effects: it normalises the bad behaviour; and it makes those who observe it and do nothing, complicit.

Addressing bad behaviour can be very difficult, especially as it often starts out seeming quite innocent. However, minor indiscretions can quickly escalate if left unchecked. Never walk past or accept bad or inappropriate behaviour.

No enemies inside the wire

The ‘wire’ refers to the barbed-wire obstacles we place around our defensive positions on operations. Being outside the wire means you are exposed, away from friendly troops and in hostile territory. When you are inside the wire you are under the protection of inter-locking machine guns, fortifications and pits and in the company with others willing to die for each-other and the mission.

The concept of no enemies inside the wire is one of absolute trust. In the business world you can’t afford to let enemies infiltrate your organisation. This includes anyone who doesn’t have the best interests of your organisation at heart. If you do, you have let the enemy inside the wire.

Understand your mission within the broader mission

When I was a newly promoted Corporal, I was called into a Platoon briefing where the Platoon Commander delivered his Mission Brief. My task was to return to my Section of eight soldiers and deliver my Mission Brief with my Platoon Sergeant tagging along to listen in.

After my brief was complete, my Platoon Sergeant pulled me aside and asked me how I thought I did, to which I replied that I thought “I had nailed it”! My Platoon Sergeant paused for a second, then proceeded to tell me that I had just done a fantastic job of delivering to my Section the Platoon’s Mission, not my Section’s Mission.

As a Section Commander, it was my job to distil from the Platoon’s Mission what were the exact activities and tasks my Section needed to perform in support of the Platoon’s Mission and how those tasks interrelate with the rest of the Platoon. Make sure you know what your mission is.

Support your commander’s intent

Equally as important as knowing your mission and being able to articulate it to your troops, is the need to understand and support your commander’s intent.

This means that when your ‘plan goes south’ and your mission is compromised, you can continue moving forward and support the larger campaign. It also means that you understand that your commander likely knows a lot more about the overall battle than you do. While you may not always agree with your commander’s decisions, once the order is given, you need to support it as if it were your own.

I recently had an indiscretion where I disagreed with a decision made by the leaders in our business. When I verbalised my concerns in front of the group I realised I had lost sight of the bigger picture and forgotten to support my commander’s intent. As a leader, I had also forgotten how much weight my comments carry over my staff. The time to voice your opinion is in an appropriate forum prior to a decision being made. Once a decision has been made, remember to put aside your personal views and opinions and support your commander’s intent.

Empower your staff

In the military, there is an absolute need to push power and decision making, as far down the chain of command as possible. Those junior soldiers fighting on the front line can’t be led effectively by Generals in the rear echelons. The Corporals and Lance Corporals at the forward edge of the battle must have the authority to make decisions that directly impact their mission and the very lives of those they lead.

In most business scenarios, the battlefield is much less dramatic, but the principle of decentralised command is just as valid. Empowering your staff to make critical business decisions is a powerful business principle. It has the added benefit of widening the decision-making bottleneck and freeing up senior managers, who are otherwise bogged down making or approving tactical decisions.

One-third two-thirds rule

This rule states that a commander should use one-third of the time available to plan the mission and allow the remaining two-thirds of the time for subordinate commanders to plan and execute their missions.

Too often in business, this rule tends to be reversed and those responsible for executing the mission have insufficient time to develop proper plans, resulting in failed missions.

A leader who fails to apply the one-third two-thirds rule is setting up his subordinate leaders, and the business, to fail.

One foot on the ground

On the battlefield, we always have ‘one foot on the ground’. Metaphorically, this means prioritising your effort and developing robust plans to efficiently and effectively execute those plans.

Having too many objectives in play at one time always results in disaster. Also, making every task ‘priority one’ means no task is ‘priority one’. Prioritising and executing those activities most critical to mission success is without a doubt the single most important lesson any leader needs to learn.

These are a few of the lessons I have learned from my time in the military. I hope they resonate with you and you can apply them in your day to day leadership of your “troops”.

After joining the Australian Regular Army at the age of 17, I served 21 years in various engineering, logistics, project management and leadership roles, including operational service overseas. I served 10 years with infantry units including 5/7 RAR (Mechanized) and the 4th Battalion Commando, before discharging as a Warrant Officer Class One (WO1).

Make a decision and stick to it!

 

I’m sure you have all heard the saying “make a decision and stick to it”. My caveat for this is “make the RIGHT decision and stick to it”. There is no sense in sticking with a bad or wrong decision just to conform with the belief that good leaders stick to their ‘guns’. It’s far better to allocate sufficient time to the planning process allowing for the right decision to be made than it is trying to justify an ill-informed decision once in execution.

When time is lacking and a quick decision is necessary, you should always aim for the ‘least bad decision’ possible and be prepared to fail fast, course-correct quickly, and accept the fallout.

Social media & sharing icons powered by UltimatelySocial